We at Mod Mode offer Free Shipping on orders over $75, otherwise a flat rate of $5 is applied to your order. We know you’ll want your Mod Mode apparel in your wardrobe as soon as possible, so where possible we always ship within the next business day. Within the U.S., we ship using USPS and most orders arrive within 3-7 days.
We reach all corners of the global. For International orders, we ship using USPS which will transfer to the local postal service of your country. We offer flat shipping rate of $25 for most countries, and $20 for Canada. If you think your order will require any special handling, please contact us [link to contact us email] before you make your purchase and we will ensure you get exactly what you need.
Please be aware, we are not responsible for duties, taxes or fees incurred on international orders.
We happily accept Visa, Mastercard, Discover, American Express, and Paypal.
Your receipt is automatically emailed to you after you complete your purchase. To keep track of your orders more easily, we invite you to create a Mod Mode account. Under your account, you will find a complete listing of all your previous orders making it easy to know exactly what you have (and need) in your dream wardrobe!
All of our products are purchased directly from the brands’ or designers’ authorized distributors. We don’t purchase for any over-stockers or secondary sources. All of our products are always guaranteed to be authentic.
Nothing is more important to us than your complete satisfaction. If you’re not happy with a purchase for any reason, simply contact customer support and we’ll take care of you.
Mod Mode gladly accepts returns of unworn, unwashed, undamaged or defective merchandise with original tags purchased online for a full refund or exchange within 14 days of original purchase. We guarantee all of our products to be free of manufacturing defects and will accept any defective item for refund or exchange. Refunds will be made in the form of the original payment. For hygienic purposes we are unable to return earrings and scarves.
Once your return is received we will send you an email to notify you whether it has been approved. If approved, your refund will be processed, and within 14 business days a credit will automatically be applied to your credit card or original method of payment.
Whilst we happily refund regular priced Mod Mode items, we do not refund sale items.
If you haven’t received your refund yet, please double check your bank account or contact your credit card company as it may take some time before your refund is officially posted.Next we suggest you contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org and we will take care of you.
We are happy to exchange Mod Mode items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at email@example.com and send your item to 558 Esplanade Ln San Jose CA 95138. Once we have received it we will have your replacement item with you in no time!
If your Mod Mode item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we have received your returned item, we will send you a gift certificate in the mail.
If the item wasn’t marked as a gift when purchased, or your gift giver had the order shipped to themselves to give to you later, we will need to send a refund directly to the gift giver.
To return your merchandise please use your own trackable and insured shipping method and mail the item inside the original plastic packaging along with the packing slip to P.O. Box 53903 San Jose CA 95153. Please include your Order Number.
Once we receive your package, we will promptly process an exchange or issue a refund in accordance with our policy. Please be aware Mod Mode is not responsible for any shipping fees or lost returns.